FAQ
What makes Exclusive AutoHaus different from other dealerships?
At Exclusive AutoHaus, we specialize in carefully selected pre-owned luxury vehicles. We focus on quality, transparency, and a no-pressure buying experience. Our goal is to match each customer with the right vehicle—whether it’s a high-end luxury model or an affordable, reliable option.
Where are you located?
We’re located at 1600 S Roselle RD, Roselle, IL 60172, serving customers from Schaumburg, Roselle, Chicago, and surrounding areas.
How long does the buying process take?
With the right paperwork, most purchases can be completed within an hour. We work efficiently to get you on the road as quickly as possible.
Can I buy from you if I live out of state?
Absolutely! We work with out-of-state buyers frequently and can assist with shipping and paperwork.
Do you offer home delivery?
Yes, we offer local and even out-of-state vehicle delivery options. Just ask our team about availability and delivery fees.
How can I get in touch with you?
You can call us at (630) 501-0698 , message us through our website, or visit us in person during business hours. We’re also active on social media—follow us on Facebook, Instagram, and LinkedIn!
How do I know about exclusive offers and sales?
You can follow us on Linkedin, Facebook and Instagram where we post our offers, discounts and new inventory on a frequent basis. Links are Linkedin: https://www.linkedin.com/company/exclusive-autohaus/ Facebook: https://www.facebook.com/exclusiveautohaus Instagram: https://www.instagram.com/exclusive_autohaus/
Do you offer financing?
Yes, we work with a variety of lenders to offer flexible financing options for all credit types—including good credit, bad credit, and no credit.
Can I apply for financing online?
Yes, you can apply directly through our website using our secure online finance application found here- https://www.exclusiveautohaus.com/car-loan. It’s fast, easy, and won’t affect your credit score to get pre-approved.
What documents do I need to finance a car?
Typically, you’ll need a valid driver’s license, proof of income (like recent pay stubs or bank statements), proof of residence, and insurance information, additional documents can be requested based on the credit score and vehicle that a customer is looking for. While financing, banks and lenders might have additional documents required that depend on each case. Call us at (630) 501-0698 to learn more about your options or get preapproved now! through our credit application https://www.exclusiveautohaus.com/car-loan
Can I test drive a vehicle before purchasing?
Of course! We encourage test drives so you can feel confident in your purchase decision.
Do I need to schedule an appointment to see a vehicle?
Appointments are always recommended to ensure that we have the car clean and pulled up for you to test drive, you can call in to schedule an appointment at (630) 501-0698. But Walk-ins are always welcome too! scheduling helps us ensure personalized service and that the vehicle is available when you arrive.
Can I sell my car to you even if I’m not buying one?
Yes. We’re always looking for clean, quality vehicles and may offer to purchase your car outright - even if you’re not buying from us.
Do you accept trade-ins?
Yes, we welcome trade-ins! Bring your vehicle in for an on-site appraisal, or use our online trade-in form for a quick estimate at https://www.exclusiveautohaus.com/trade-in. The online form is only an estimate, the final offer depends on the on-site inspection by the dealership.
Do your vehicles come with a warranty?
Enjoy peace of mind with our 15-day/500-mile powertrain warranty, covering the internally lubricated parts of the engine and transmission. This warranty ensures you’re protected against unexpected issues within the initial days of ownership, allowing you to drive with confidence. We also offer extended coverage through trusted providers like GWC Warranty and Continental Warranty Inc. These plans provide added peace of mind and protection well beyond the basic coverage that a customer can purchase. Learn more through https://www.exclusiveautohaus.com/protection-plans and https://www.exclusiveautohaus.com/peace-of-mind
What is the GWC Powertrain Vehicle Protection Plan?
The GWC Powertrain Protection Plan covers major powertrain components like the engine, transmission, and drivetrain. It’s designed to help protect you from costly repairs. This plan is available as an add-on and can be tailored to your vehicle and budget.
Who is Continental Warranty Inc., and what do they offer?
Continental Warranty Inc. provides a range of vehicle service contracts that can cover everything from powertrain to bumper-to-bumper protection. These warranties are a paid add-on which gives you flexible coverage depending on your needs and driving habits.
Are the extended warranties included in the vehicle price?
No , extended warranties are not included in the listed price. They are available for purchase at the time of sale, and our team will walk you through the best options based on your vehicle and usage.
Can I add an extended warranty after buying the car?
No, This is an added benefit given to our customers only at the time of purchase at a discounted rate and is advised to be purchased at that moment.
Are your vehicles inspected before being sold?
Yes! Every vehicle goes through a thorough multi-point inspection and reconditioning process to ensure it meets our high standards for quality and reliability.
What types of vehicles do you sell?
We offer a wide range of pre-owned vehicles, from luxury brands like BMW, Mercedes-Benz, Audi, Porsche, and Lexus to more affordable options like Honda, Toyota, and Ford.
Can I see the Carfax or vehicle history report?
Absolutely. We provide a Free Carfax report for every vehicle in our inventory, so you can buy with confidence.
How long does it take to process an Illinois title?
On average, Illinois title processing takes 4 to 6 weeks, but this may vary depending on the specific circumstances of the transaction on a case-by-case basis.
How long does it take to receive the title for an out-of-state purchase?
Title processing times vary by state. Each DMV has different timelines and requirements. For the most accurate information, please contact our dealership directly at (630) 501-0698 and our dedicated team can help answer your questions related to out-of-state purchases.
What happens to the title if I’m financing the vehicle?
If you're financing, the title is sent directly to the lienholder (the bank or financing company) and will be held by them until the loan is paid off in full.